Contact Us
If you have questions, feedback, or need assistance with your PointClub account, you can reach our support team:
support@pointclub.pk
Point Club (Private) Limited
4 Mavani Chambers, off I.I. Chundrigar Road
Karachi, Pakistan
In-App Support
Existing users: For the fastest response, use the built-in query system within the PointClub app. Navigate to the Support or Queries section in your app to submit a request and chat directly with our support team.
The in-app query system allows you to:
- Submit support requests with full context (your account, transactions, and enrollments)
- Track the status of your queries in real time
- Receive push notifications when a support agent responds
- View your complete query history
Common Topics
Customers
- Points balance enquiries
- Transaction disputes
- Account access and password resets
- Promotion and punch card questions
- Enrollment and unenrollment
Merchants
- Business setup and onboarding
- Billing and invoicing
- Staff management
- Promotion configuration
- Contract and activation queries
Response Times
We aim to respond to all enquiries within 24 hours during business days. In-app queries typically receive faster responses as they include your account context.